Return & Refund
At CYBERBIZ, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help with our return and refund policy.
Return Conditions:
- Items must be returned within [number of days, e.g., 30 days] of the purchase date.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Certain items such as perishable goods, personalized or customized items, and gift cards may not be eligible for return.
Return Process:
- Contact Customer Service: Please contact our customer service team to initiate the return process. Provide your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s).
- Return Shipment: You are responsible for shipping the item(s) back to us. We recommend using a trackable shipping service and insuring the package for its full value.
- Refund Processing: Upon receiving the returned item(s) and inspecting them, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
Refund Timeline:
- Refunds may take [number of days, e.g., 5-10 business days] to process and appear in your account, depending on your payment provider.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
Cancellation Policy:
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the return process will apply.
Contact Us:
If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to contact our customer service team.
Thank you for shopping with us and trusting us with your purchase!
CYBERBIZ Team
